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Provision of priority services

Our services for domestic customers with additional needs

If you are a domestic customer and are blind or deaf, of pensionable age, disabled or chronically sick or if you have a medical dependency on electricity, you can register with us free of charge by:

(i) contacting your electricity supplier who will pass your details on to us. We need to know that you have given permission for us to hold these details. Your supplier is likely to be able to provide a variety of additional services that may be of interest and assistance to you. They will also be able to offer additional services through their Priority Services register. Their telephone number will be shown on your bill; or

(ii) calling Electricity North West on 0800 195 4141, providing your name, address, telephone number and giving details of your equipment (e.g. type of medical equipment, kidney dialysis routine, mobility aids) and the name of your supplier. If you inform us directly we will pass your details on to your electricity supplier with your agreement. Please make sure that we are kept informed of any changes in your circumstances or medical condition.